How to Write a Receptionist Resume?

How to Write a Receptionist Resume?

Almost every office needs a capable Receptionist to handle the outward-facing aspects of its operation.

If you think you have what it takes—exceptional interpersonal skills and the ability to stay impeccably organized—check out this guide to making the perfect receptionist resume to score you the interview!

Duties of a Receptionist may include:

  • Greeting and welcoming guests and providing them with a positive first impression of the organization
  • Directing guests and answering their questions
  • Notifying other workers of visitor arrival
  • Maintaining security and telecommunications systems
  • Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
  • Complying with procedures, rules, and regulations on keeping a safe and clean reception area
  • Documenting and communicating various actions, irregularities, and continuing needs
  • Contributing to the team by accomplishing tasks as needed
  • Answering the telephone; taking and relaying messages; providing information to callers
  • Providing administrative and clerical support
  • Preparing letters and documents
  • Receiving and sorting mail and packages
  • Scheduling appointments and maintaining appointment calendar
  • Coordinating meetings and organizing catering and room bookings
  • Scheduling travel
  • Operating Point of Sale systems
  • Validating parking tickets
  • Ordering office supplies
  • Managing digital and hard-copy filing systems

What Companies Expect to See on a Receptionist Resume

At the very least, it’s necessary to have a high school diploma to find work as a Receptionist. Beyond that, some time spent in higher education (especially business school) doesn’t hurt to prove that you have an excellent command of business English.

There are also certification programs that will help you prove your competence as a Receptionist, as well as highlighting your self-motivation. If you have sought out a program like this, make sure to put it in a special Courses/Certificates section!

You should also emphasize customer service experience, as well as any position in which you used interpersonal skills, including sports teams and other group activities.

If you have formal training in record-keeping, office machinery, or business software, make sure to include that!

Contact Information to Include on a Receptionist Resume

Once upon a time, it was necessary to include your street address on a resume. That’s not true anymore—just your city/town and region will do just fine. If you include your full address, you risk overcrowding the page and wasting space that could otherwise be dedicated to your accomplishments.

If you have a web presence relevant to the job to which you’re applying, put the links in your contact information. Make sure any web page you include is spotlessly professional and really shines!

Receptionist Resume Summary

Underneath your name and position, you need to write a resume summary. This convention replaces the older resume objective, which was a redundant and unnecessary statement of your short-term professional goals.

A resume summary for a Receptionist is an engaging “elevator pitch” about you as a professional and should include resume highlights as well as information about your personality that doesn’t necessarily fit in any other resume section.

Receptionist Resume Summary Example – Right

Friendly and efficient Receptionist skilled in both verbal and written communication. Experience in customer service as well as the composition of correspondence. Fluently bilingual in English and Spanish.

Wrong Example

I am a results-oriented Receptionist seeking a position with a medical facility, with the goal of putting medical transcription experience to use.

Achievements for a Receptionist Resume

Instead of listing responsibilities and tasks for your previous positions, it can give you a leg up in the hiring process to list tangible accomplishments from your time at that job.

(If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs!)

Examples of Achievements for a Receptionist Resume – Right
  • Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
  • Achieved 95% customer satisfaction score based on feedback forms.
  • Handled successfully 100+ phone calls daily with no complaints during the last 2 years.
Wrong Examples of Achivements
  • Answered questions
  • Provided good customer service
  • Made phone calls

Receptionist Resume Skills

Hard Skills for a Receptionist Resume
  • Microsoft Office (Word, Excel, Outlook)
  • Supply management
  • Typing skills (include WPM)
  • Information management software
  • Use of office equipment (fax machines, copiers, etc)
  • Multi-line phone systems
Soft Skills for a Receptionist Resume
  • Verbal and written communication
  • Listening
  • Professionalism
  • Customer focus
  • Organization and planning
  • Handling pressure and tolerating stress
  • Attention to detail
  • Initiative
  • Reliability
  • Multitasking
  • Efficiency
  • Conflict resolution
  • Problem-solving
  • Prioritizing
  • Time Management

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!